Why Some Short Sales Stall — And How to Keep Yours Moving

If you’ve ever been involved in a short sale, you know it’s not a straight shot to closing. In fact, a short sale can feel more like a winding road with a dozen stop signs — and a few unexpected detours. Why? Because there are so many moving parts, and so many different parties and stakeholders, that if just one person slows down, the whole transaction can come to a crawl.

That’s where an experienced short sale processor steps in. Think of a good processor as a transaction air-traffic controller — keeping all the planes (lenders, sellers, buyers, title companies, agents) from colliding or circling endlessly in a holding pattern. Without someone coordinating all of those moving pieces, it’s far too easy for one delay to snowball into a stalled deal.

The Usual Suspects: Why Short Sales Get Stuck

While every file is different, here are some of the most common reasons a short sale grinds to a halt:

Too Many Hands, Not Enough Coordination

You’ve got the listing agent, buyer’s agent, title company, lender, negotiator, and sometimes multiple lien holders. If no one is proactively managing the communication, files get buried and deadlines get missed.

Lender Delays

Banks are notorious for long response times. Your file could sit for weeks unless someone is calling, emailing, and escalating it up the chain. Without regular follow-up, the lender’s “inbox” can feel like a black hole.

Incomplete or Outdated Documentation

Missing pay stubs, expired bank statements, unsigned forms — any gap in paperwork can stop the approval process cold. Lenders won’t move forward without every box checked.

Special Program Rules (Looking at You, FHA)

FHA loans come with their own “waterfall” process for loss mitigation. Homeowners must first be evaluated for modification or other retention options before the bank will even look at a short sale offer. Skip that first step, and you’re in for weeks — or months — of delays while the bank “completes” the required process.

How to Keep a Short Sale Moving

The good news? Most stalls can be avoided — if you know what to watch for.

Assign a Dedicated Short Sale Processor

A short sale processor acts as the glue holding the transaction together. They coordinate between all parties, keep everyone updated, and push for next steps before bottlenecks appear.

Stay in the Lender’s Ear

If you’re not following up regularly, you’re leaving the timeline to chance. Persistent (and polite) calls, emails, and documented escalations keep your file on the radar — and often get it moved up the pile.

Front-Load Documentation

Gather, review, and submit all required documents upfront — and keep them updated. Expired paperwork is a surprisingly common reason for delays.

Understand the Rules Before You Start

If the loan is FHA, VA, or another program with special requirements, start by mapping out the exact steps the bank will require. Work the process instead of fighting it.

The Bottom Line

Short sales are complex. They have a lot of moving parts, and there are plenty of opportunities for things to get stuck along the way. But with an experienced short sale processor coordinating the process, staying on top of the lender, and making sure all the required steps are followed — even tricky ones like FHA’s waterfall — you can avoid the most common roadblocks and keep your deal moving forward.

In other words: don’t let your short sale stall out. Keep the momentum, and you’ll keep the closing date on track.

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How to Win Over a Short Sale Lender: Proven Negotiation Tips

If you want to get a short sale approved quickly, one thing is certain: you’ve got to make life easy for the lender. The faster they can review, the sooner your file moves forward — and the better your odds of getting the terms you need.

Here are my proven tips for m

aking lenders say "yes" more often.

1. Start With a Complete Package

One of the biggest mistakes I see is sending the lender bits and pieces of the short sale file. Every missing document means another delay, another round of emails, and another chance for the file to get buried on someone’s desk.

Send a completehardship letter, financials, offer, preliminary HUD, HOA statements, tax records, and anything else the lender needs. The goal is to make it as easy as possible for the negotiator to finalize their review and push the file to the next stage.

2. Control the Valuation Process

When the lender orders a valuation, make sure it’s an interior appraisal or Broker Price Opinion (BPO), not just a drive-by. Drive-bys miss critical details and often inflate values because the appraiser never sees the inside condition.

And here’s the most important part: don’t let the homeowner open the door. The listing agent should be the one who meets the appraiser or broker, goes over the comps, and walks them through the property’s true condition.

Take the time to explain market dynamics, the repairs needed, and anything else that justifies your pricing. Why? Because when this makes it into the appraisal or BPO report, it becomes part of the lender’s official record — and that can make all the difference in negotiations.

3. Negotiate Closing Costs Smartly

When you send the preliminary HUD, ask for everything up front — transfer taxes, HOA fees, attorney’s fees, repairs, and other legitimate costs.

Here’s a pro tip: slightly overestimate certain costs like property taxes if possible. If the lender comes back asking you to cut somewhere to meet their net requirements, you’ve got room to give without touching the core deal terms.

4. Keep Commission Requests Reasonable

While it’s tempting to push for more, never ask for more than a 6% total commission. Many lenders see a higher number as an open invitation to negotiate — and that often means they come back with something even lower than you wanted. Keep it simple, keep it standard, and avoid the risk of triggering unnecessary cuts.

5. Always Ask for Relocation Assistance

Many lenders will pay the seller a relocation incentive at closing to help with moving costs. It’s not guaranteed, but if you don’t ask, you won’t get it.

This can be a win-win: the homeowner gets help moving on, and the lender knows they’ve smoothed the way for a clean, on-time closing.

Final Word

Winning over a short sale lender isn’t about magic words or secret back channels — it’s about preparation, control, and smart negotiating. Give them a complete file, make sure the valuation reflects reality, and position your numbers so you’ve got room to move.

Follow these steps, and you’ll see more approvals, faster timelines, and fewer headaches for everyone involved.