The One Document That Can Make or Break Your Short Sale Approval

When it comes to short sales, there’s one document that can make the difference between a smooth approval and a flat-out denial — and it’s not the contract, the HUD, or the bank’s net sheet.

It’s the hardship letter.

This simple, 1‑2 paragraph statement can be the deciding factor in whether your lender agrees to accept less than what’s owed on your mortgage. And yet, it’s often the most rushed, under-thought, or misunderstood part of the short sale package. Let’s change that.

### What is a Hardship Letter?

A hardship letter is a short, personal statement explaining why you can no longer afford your mortgage and must sell the home in order to avoid foreclosure.

At one point, you were able to make the payments. Then something changed — a job loss, medical emergency, divorce, relocation, or another life event — and now you can’t.

Your hardship letter connects the dots for the lender, showing them there’s a valid, long-term financial hardship that justifies approving the short sale.

### Why It Matters So Much

Banks and mortgage investors don’t approve short sales just because a homeowner *wants* to sell — there has to be a verifiable reason you can’t continue paying the loan.

Your hardship letter:

- Sets the tone for your entire short sale review.

- Humanizes the file, turning a stack of paperwork into a real story.

- Supports other documents like pay stubs, bank statements, and tax returns.

- Helps the lender check a key approval box: “Is there a valid, ongoing hardship?”

Without a convincing hardship letter, even the best-priced offer and cleanest file can stall.

### How to Write a Strong Hardship Letter

You don’t need to be a professional writer. In fact, the best hardship letters are straightforward and honest. Keep it to 1‑2 paragraphs and include:

1. **Your situation before the hardship** – Briefly explain that you could afford the mortgage when you bought the home.

2. **What changed** – State the specific event or events that caused your income to drop or expenses to rise.

3. **Why selling is the only option** – Make it clear that a short sale is the only way to avoid foreclosure, and the hardship is long-term.

**Example:**

"When I purchased my home in 2016, I was fully employed and able to comfortably afford the monthly payments. In January of this year, I lost my job due to company downsizing. While I have been actively seeking new employment, my current income is not enough to cover the mortgage, utilities, and basic living expenses. I have depleted my savings and fallen behind on payments. Selling the home through a short sale is the only option to avoid foreclosure and further damage to my credit."

### Common Mistakes to Avoid

- Being vague — “I just can’t afford it anymore” isn’t enough.

- Over-explaining — Don’t turn it into a life story; stick to the facts.

- Blaming the lender — Keep it professional, not emotional.

- Forgetting to sign and date — Most lenders require a wet signature.

### Forms vs. Free-Written Letters

Some lenders require you to complete their specific hardship affidavit form instead of a free-written letter. Others will accept either. Always check your short sale package requirements — sending the wrong format can delay the file.

Even on a form, your written explanation should follow the same structure above.

### Final Tips for Success

- Sign and date the letter in ink unless your lender specifically allows electronic signatures.

- Be truthful — lenders can and will verify your financial hardship.

- Submit it early with your short sale package to avoid delays.

The hardship letter may be short, but it’s a make-or-break document. Done right, it shows the lender you’ve experienced a legitimate, lasting change in circumstances — and that approving the short sale is the most reasonable outcome for everyone involved.

For more on boosting your reputation as an agent, check out our pos on **5 Ways Short Sales Can Actually Boost an Agent’s Reputation (and Repeat Business)**.

And if you’re looking to keep your sale on track, don’t miss **How to Win Over a Short Sale Buyer**.

5 Ways Short Sales Can Actually Boost an Agent’s Reputation (and Repeat Business)

When most agents hear the words short sale, they think headache. But done right, short sales are one of the fastest ways to stand out, earn trust, and create a steady stream of referrals. In today’s market, more homeowners are underwater or slipping behind on payments. The agents who can confidently guide them through a short sale don’t just save deals — they build reputations that attract the next listing.

Below are five practical ways mastering short sales grows your brand and book of business.

1) Position yourself as a problem-solver with tools others don’t have

Anyone can put a sign in the yard. Far fewer can structure a file, prep a seller, and shepherd a bank approval on a tight timeline. When you can explain—in simple terms—how you’ll guide a homeowner from “we owe more than it’s worth” to an approved closing, you’re no longer just a salesperson. You’re the pro who brings an extra toolbox: packaged financials, clean hardship letters, correct valuations, and tight buyer terms. That reputation sticks.

Tip: In your listing consult, outline your process with a one-page checklist. Show the seller you already have a path that works.

2) Market yourself as the trusted short sale expert—while others avoid them

Distressed homeowners get bombarded by wholesalers and sketchy “debt relief” mailers. You can be the professional alternative. Publish simple explainers, share recent wins, and speak in plain English about timelines, approvals, and what the bank actually cares about (net). You’ll attract sellers directly—and other agents who want help—but you’ll also build a brand as the calm problem‑solver who gets complex deals closed the right way.

Reinforce that positioning on your site’s How We Help page and point sellers to our secure Start a Short Sale form.

3) Set yourself up for referrals directly from lenders

Quietly, some servicers and third‑party platforms maintain “go‑to” lists of agents who’ve proven they can close. When your files are clean, your updates are timely, and your approvals convert to closings, you get remembered. That can lead to inbound referrals—listings you didn’t spend a dollar to acquire. It’s simple: make the bank’s job easier, and they’ll want more of you.

Tip: After a smooth closing, send a short thank‑you recap to the negotiator with bullet points of what went right. Professional, concise, unforgettable.

4) Represent both sides—earn double commission (ethically and by the book)

Short sales reward preparation. If you’ve done the work to price correctly, educate buyers, and keep everyone aligned, you’re in a strong position to bring the buyer, too. With proper disclosure and compliance with local rules and brokerage policy, dual agency or designated agency can be permissible—and it often streamlines the path to approval. Smoother file, fewer surprises, faster closing—and yes, potentially both sides of the commission.

Tip: Set expectations early with buyers about lender timelines and required terms (as‑is, realistic inspection windows, proof of funds). Fewer re‑trades, happier lender.

) Partner with local bankruptcy and divorce attorneys

Many attorneys have clients who are stuck—behind on payments, overwhelmed, and unsure of options. A short sale can be the cleanest exit, but it’s not always on their radar. Build relationships with BK and family‑law attorneys. Offer to be their “short sale on‑call” resource, and you’ll become part of their solution set. That’s not just lead flow—it’s credibility that multiplies over time.

Tip: Create a one-page “Attorney Partner Sheet” explaining how your process protects clients, timelines to expect, and what documents you’ll need.

The bottom line

Short sales aren’t just rescue missions. They’re reputation makers. When you show up as the pro who can turn complexity into progress—ethically, transparently, and efficiently—you win listings, earn referrals (sometimes from the lender), and become the agent people call when the deal looks tough. Don’t run from short sales. Lean in, build the muscle, and watch your pipeline grow.

Helpful resources on our site

• How we help agents & homeowners

• Start a short sale (secure intake)

• Who we serve